Frequently Asked Questions

General

What is check-in/check-out time?
Check in time is 3 p.m.; check out is 12 noon.

Do you allow smoking on property?
The Shoreline Hotel is a non-smoking hotel.

Do you allow pets?
We welcome service animals only.

Do you have an airport shuttle?
We have partnered with VIP Trans to offer transportation to and from Honolulu International Airport. Fares are $12 one way and $22 round trip. Click here to book directly on their site!

How much do you charge for high speed/Wi-Fi Internet access?
Our hotel offers complimentary high-speed Wi-Fi to all guests.

Do you have a fitness center? What kind of equipment does it have? What are the hours?
While we do not offer a fitness center on property, please contact our front desk for available offsite options.

Do you have a business center?
Our business center is accessible all hours to guests. There is one PC computer, one Mac computer, and one printer for guest use.

Do you have a pool?
The hotel pool is located on the rooftop and is open from 8 a.m. – 7 p.m. daily. There is no lifeguard on duty and it is not ADA accessible. Do you have a spa? We do not have a spa.

Transportation/Directions

How do I get to the Hotel? Driving from Honolulu International Airport:

1) Follow airport signage to I-H1 E.
2) Keep right at the fork and merge onto H1
3) Take Exit 23 for Punahou St. toward Waikiki/Manoa
4) Turn right onto Punahou St.
5) Turn right onto S. Beretania St.
6) Take the 1st left onto Kalakaua Ave.
7) Turn left on Seaside Ave.

While driving on Seaside Ave guests must turn left on Waikolu Way to reach our valet ramp. Also, while driving on Royal Hawaiian Avenue guests must turn left on Waikolu Way to reach our valet ramp.

For ADA guests getting dropped off in front of the hotel, due to building design there are only stairs that lead to the lobby area. If assistance is needed an ADA lift is provided to the left of the building. Ring the doorbell to alert our staff that ADA assistance or baggage assistance may be needed. Alternately, an ADA ramp is located on Waikolu Way for those that do no wish to be assisted.

The hotel does not offer a complimentary shuttle but we have partnered with VIP Trans to offer transportation to and from Honolulu International Airport. Fares are $12 one way and $22 round trip. Click here to book directly on their site!

What is the best address to put in to my GPS?
342 Seaside Avenue Honolulu, Hi 96816

Do you have onsite parking? How much is parking? Is it included in my room rate?
The hotel offers secured underground valet parking. The cost of valet is $30 per night (subject to change without notice.) The hotel does not offer a self-parking garage.

Restaurant

What is your restaurant’s cuisine?
The restaurant attached to the building is not an affiliate of the hotel. Our front desk would be happy to assist in providing recommendations of dining establishments nearby.

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